Change your
next renewal.

To pause, skip or cancel, open your Revival subscription account or email Support@revivalrawdogfood.com. The returns policy specifies at least 24 hours before the scheduled charge date. Work from the charge date, not the expected delivery day.

This guide is for an existing subscription. For choosing a plan or comparing current product prices, use the subscription and autoship overview.

Get into the right account.

The public subscription portal displays “Retrieve Magic Link.” Enter the email associated with your subscription and select “Email Magic Link.” Open the message sent to that address to view its subscriptions.

If you cannot find the message, check your spam folder and the email on your original order confirmation. If access still fails, contact support. Starting another subscription will not resolve access to the existing one.

Choose the outcome you need.

Describe the result you want before changing a setting. These are requests to make and details to confirm, not a promise that every account has the same buttons:

• Miss one renewal: request a skip for the specific upcoming cycle. Confirm which charge is skipped and the next charge that remains scheduled.
• Take a longer break: request a pause. Confirm whether there is a restart date or whether you must resume manually. Do not assume a pause lasts indefinitely.
• End recurring orders: request cancellation of future renewals. Confirm the subscription status and whether any order has already been created.
• Change a product, quantity or frequency: check the options offered for your subscription, or ask support. Confirm the new selection, price and effective renewal before accepting it.

For example, if you want to miss only your next cycle, write “skip the next renewal” and name its date. If you want all future recurring charges stopped, state that explicitly instead of asking to move one delivery.

Check the scope and timing before saving.

1. Identify the subscription. Match its product and quantity to your order records. If you have several subscriptions, check each one separately.
2. Record the next charge. Note its date, time and time zone if shown. Ask support if the timing is unclear, and act earlier than the deadline.
3. Check what the action affects. Confirm whether it applies to one item, an entire recurring order, or future renewals. Do not assume one action changes every subscription in your account.
4. Check for an existing order. A subscription change and a change to an order already charged are separate requests.

The terms describe recurring orders renewing on the selected checkout schedule. The more specific change deadline appears under “Subscription orders” in the returns policy: at least 24 hours before the scheduled charge date. Do not treat a general “anytime” message as permission to wait until dispatch.

Verify the result after the change.

Before leaving your account, compare the resulting status and schedule with the outcome you requested. Keep the confirmation message or a screenshot for your records.

• After a skip: check that the intended cycle is no longer due and record the following renewal date.
• After a pause: record the paused status and any restart instruction or date shown.
• After a cancellation: look for confirmation that future renewals have stopped for the correct subscription.
• After an adjustment: verify the product, quantity, price and next charge date. Do not assume a previous discount or price is preserved.

If the account still shows the old schedule, a button produces no confirmation, or the result is ambiguous, send the details to support. An attempted change or an unanswered email is not confirmation that a charge has stopped.

Use this support request when you need help.

Send to Support@revivalrawdogfood.com, the address on our contact page. Fill in the details below:

Subject: Subscription change before [next charge date]

My subscription email is [email]. My latest order number is [number]. The subscription I want to change contains [product and quantity]. The account shows the next charge as [date, time and time zone, if displayed].

I want to [skip this cycle / pause / cancel future renewals / request an adjustment]. I tried [action], and the account now shows [status or error]. Please confirm which renewal this affects, the resulting subscription status, and any next charge or restart date.

An order has [already charged / already shipped / not been confirmed]. If an order is already in progress, please confirm separately what can still be changed.

Do not include passwords, magic links or full card details. If a charge has already occurred, contact support promptly without assuming a refund or shipment stop is available. Both the returns policy and terms say shipped orders cannot be canceled retroactively.

Sources and verification limits.

Checked September 20, 2026. This guide covers account access and order administration only.

• Revival returns policy: the subscription-change deadline and shipped-order limit.
• Revival terms: recurring renewal and cancellation provisions.
• Subscription portal: the public magic-link login instructions.
• Revival contact page: the support address.

The public login screen was checked; no private customer subscription was opened or changed. Specific account controls, processing times, pause duration and future pricing depend on the plan and the confirmation you receive. If your account does not offer the action you need, use the support request above.

More from the field manual.

Open subscription account